Frequently Asked Questions
Everything you need to know about shopping with Kiti.
What are your shipping rates and delivery times?
We offer standard and expedited shipping. Standard delivery typically takes 3-5 business days, and we provide free shipping on all orders over $50.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy?
Kiti offers a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Are my personal details secure?
Yes, we use industry-standard SSL encryption to protect your data. Your payment information is processed securely and is never stored on our servers.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. International shipping rates and delivery times vary depending on the destination and local customs processing.